Focused Expertise
Over a decade of experience in enterprise service scenarios and real delivery complexity.
Make Customer Service Easier
OpenDesk
Open-source customer service system for call center, live chat, tickets, and CRM.
OpenAgent
Open-source enterprise agent platform for orchestration, tools, knowledge base, and observability.
Why DeepFlow AI
AI Ready
Native AI Agent design and AI-friendly architecture keep the platform ready for new intelligence.
Open and Controllable
AGPL open source, private deployment, deep customization, and official managed SaaS when needed.
Product Capabilities
A complete workflow from customer touchpoints to intelligent resolution.
Realtime Live Chat
Instant response with web widget, attachments, intelligent routing, and structured conversation notes.
AI Agent
Connect intelligent assistants to support, business, and product workflows with tools and traceability.
Ticket System
Track every request from intake to resolution.
Customer CRM
Understand every customer with profiles and interaction history.
Fields and Forms Engine
Adapt workflows with custom fields, layouts, and rules.
For Teams That Need Customer Service
Unify customer touchpoints, issue handling, and intelligent collaboration.
CustomersPigeonOSRAMQiandamaMajiYongWanwei
SaaS / Internet Teams
Embed professional support into products and improve experience.
Technical Support
Turn issues into tickets and make every follow-up visible.
Internal Service Desk
A unified entry for IT, HR, and administrative services.
BPO / Outsourcing
Multi-tenant architecture for serving multiple customers.
Startups
Build a support system with low cost and controlled data.
Continuously Evolving
More capabilities are on the way.
More Channels
Email, WeChat, WeCom, and more customer channels.
AI Copilot
Assisted replies, smart summaries, and knowledge-base Q&A.
Call Center
Next-generation AI-native call center kernel Flowkit.
Analytics
Conversation analytics, agent performance, and CSAT dashboards.
Automation Engine
Event-driven workflow automation.
SLA Management
Service-level commitments and compliance tracking.
Launch Your Support Platform in 5 Minutes
A typical self-hosted path. For cloud trial, request the managed SaaS experience.
- 01 Clone repository
- 02 Install dependencies
- 03 Start services
- 04 Configure channels and serve customers
$ git clone https://github.com/DeepFlowAI/OpenDesk$ pnpm install$ pnpm devOpenDesk is running