Make Customer Service Easier

OpenDesk

Customer service workspace with launched call center, live chat, tickets, customer data, and channel routing.

Production AI service platform for knowledge governance, agent tuning, tool use, and feedback loops.

Data cleaning, knowledge governance, retrieval optimization, and agent tuning keep AI support stable beyond demos.

Native AI architecture, modular monolith design, and low-code configuration fit industry delivery and ongoing customization.

AGPL open source, private deployment, deep customization, and official managed SaaS when needed.

OpenDesk runs real support workflows. OpenAgent provides tunable AI service capability.

Self-built Go call center core for inbound calls, agent status, WebRTC answering, IVR orchestration, queues, and recent calls.

Built for production support with knowledge governance, agentic tool use, automated tuning, and service feedback loops.

Unify customer inquiries, human handoff, service context, and intelligent multi-entry routing.

Use triggers, branches, automated actions, and versioned releases to encode support operations.

Configure fields, views, interfaces, and workflows for industry objects, roles, and customer needs.

Bring online, voice, tickets, and AI service operations into one system.

CustomersPigeonOSRAMQiandamaMajiYongWanwei

Embed online and voice support into products and improve experience.

Use ticket workflows to track complex issues and every follow-up.

A unified entry for IT, HR, and administrative services.

Serve multiple customer scenarios with queues, agents, and workflow configuration.

Lightweight deployment and low-code customization reduce delivery and operations complexity.

A modular monolith and PostgreSQL-first middleware reduce standalone dependencies. For cloud trial, request the managed SaaS experience.

$ git clone https://github.com/DeepFlowAI/OpenDesk$ pnpm install$ pnpm devOpenDesk is running