Handle calls, live chat, and tickets together in one workspace. Keep a record of every step, from the first conversation to follow-up.
Calls · Live chat · Tickets
Courses · Exams · Scheduling
From knowledge to conversations, we handle the complexity so your customers enjoy simplicity—with a focus on the final outcome. We provide high-quality data cleaning and agent tuning services. Useful AI customer service means 98%+ accuracy. We offer in-depth Sandbox Agent customization to support your enterprise AI transformation.
Deploy speech recognition, speech synthesis, and language models independently to accelerate inference and deliver ultra-low latency. Tune language models with data from your business scenarios for accurate, consistent responses, and fine-tune speech recognition models to improve recognition accuracy in your use cases.
Bring together user feedback from every platform with accurate AI tagging and flexible data exploration. Track trends by category, product, channel, product module, and service stage to inform product and operational decisions.
AI-powered implementation responds quickly to changing requirements. AI-driven business insights unlock the value of accumulated data. AI helps employees work more effectively, shifting the focus from control to empowerment.
High-quality data cleaning, knowledge governance, retrieval optimization, model training and fine-tuning, and agent tuning deliver consistent answers and bring AI support from demos into production.
Leading technical architecture combines AI-native capabilities, modular monolith design, and low-code configuration to support industry-specific delivery, tailored configuration, and ongoing development.
AGPL open source, private deployment, deep customization, and official managed SaaS when needed.
Adapt products to your business with private deployment, system integration, and custom development tailored to your workflows and requirements.
Access products through the cloud without deploying or maintaining infrastructure yourself. Help your team get started more easily and focus on the business.
OpenDesk and OpenAgent offer open-source editions for technical teams that want to manage deployment, integrations, and customization.
OpenDesk ↗ OpenAgent ↗Tell us about the service or workflow you want to improve. We can help identify a product and an implementation path.